A lot of Iowans will be heading to the mall or other retailers to return Christmas gifts today. Bob Brammer, spokesperson for the Iowa Attorney General’s office, says even if a clothing item doesn’t fit right – a store is not required by law to make an exchange.
“There’s no state law, contrary to what many people think, that requires stores to give a refund, exchange or credit,” Brammer said. “Many do, and if they advertise they do, then they have to – but they’re not required by law.” He says most stores require a receipt for a refund of exchange.
Persons who received a gift card as a presents are encourage to use them soon. Brammer says the card could be lost or lose value. He says many gift cards carry special conditions. “Know all the details. Check if there are expiration dates, if there are fees or if the value of card goes down as time passes,” Brammer said.
Some shoppers can run into problems when the purchase they make with the gift card needs returned. Brammer suggests hanging on to the gift card even after the full amount has been spent. “Sometimes there’s a dispute or a return of merchandise and it’s best to keep that card until the dust has completely settled,” Brammer said.
The Christmas season generates more consumer complaints than any time during the year.
