A West Des Moines based company has started hiring some 100 employees for its call centers in Jefferson, Manning and Newton. Caleris co-founder Rick Grewell says they seen an increase in companies seeking their call center services. He says they now provide support for 60 to 80 different companies.
He says they range from internet services providers to various hardware providers, from televisions to video projectors. One of the new customers is an auto company that has a new product coming out. Grewell says they been going after companies and getting them to keep the jobs here instead of sending them out of the country.
Grewell says their slogan is “Outsource to Iowa, not India,” and he says they are able to be cost competitive by using the workforce in smaller Iowa towns. He says the employees are well educated, and can get issues on calls resolved in half to one-third the time it would take centers outside the country, which he says results in huge savings for customers.
Grewell says the majority of the new jobs will go to Newton. He says they jobs have a broad salary range. Grewell says the jobs range from 10 to 13 dollars an hour and can be over that depending on the technical skill level. He says they are “very much into promoting from within”, so they can provide a career path for people.
The company currently has some 300 employees and will be adding the additional 100 over the next several weeks. You can find out more about the jobs at:www.caleris.com.