A company which operates a call center at the Pioneer Mall in Sergeant Bluff is expanding and adding 400 new jobs.
Barry Belcher is the site director of the Convegys facility. “We’re really excited, we recently entered into a partnership with a leading national wireless provider, and as a result of that partnership, we’ll be increasing the team here,” Belcher says. He says they have 80 people already in training at the facility and they hope to fill the rest of the jobs by the end of the year.
“It’s inbound customer support — taking care of our wireless customers — and then along with that we need staff and leadership to help manage the business,” Belcher says. “We’ll have about 350 of those positions will be entry-level positions, taking care of customers, and the rest of the positions will make up our training and our leadership and our staff positions.”
Sergeant Bluff Mayor Jon Winkel help found the facility when it was owned by Long Lines Wireless. He says there are a lot of employees left from the original company, but he says it is also like having new life breathed into it with the expansion. Winkel says both Sergeant Bluff and the Siouxland area will benefit from the expansion.
(Reporting by Woody Gottburg, KSCJ, Sioux City)