• Home
  • News
    • Politics & Government
    • Business & Economy
    • Crime / Courts
    • Health / Medicine
  • Sports
    • High School Sports
    • Radio Iowa Poll
  • Affiliates
    • Affiliate Support Page
  • Contact Us
    • Reporters

Radio Iowa

Iowa's Radio News Network

You are here: Home / Crime / Courts / Consumer Protection Division sees a big increase in complaints in 2018

Consumer Protection Division sees a big increase in complaints in 2018

January 17, 2019 By Dar Danielson

The phone at the Consumer Protection Division of the Iowa Attorney General’s Office rang a lot more last year.

Attorney General spokesman, Lynn Hicks, says the number of formal complaints went up 18 percent to 3,495. He says that’s a pretty substantial increase — when you consider that complaints only went up five percent the previous year. “This is probably the biggest amount we’ve seen in awhile.”

The leader among complaints continues to be those involving cars and trucks. “And that’s everything from auto repairs to financing, warranty plans, used car practices, all kinds of things,” according to Hicks.

Imposter phone calls or emails are something that Hicks says has been generating more complaints. “Which are the ones where people will call or through social media or email pretend to be somebody and they’re trying fish for either information or try to get you to give up money,” Hicks says. “So, those have seen big increases over the last couple of years. And then the other big categories are home improvement. We still get a lot of complaints about home improvement, home remodeling contractors, that sort of thing.”

Those complaints are just the ones that move forward into a formal process. “Sometimes we can work it out over the phone or tell them what’s possible,” Hicks explains. “But these are ones where we encourage them to actually fill out forms. They’ve made complaints, an investigator has looked into it and we go from there — whether it’s informally resolving something between say a consumer — or going all the way to legal action.”

Hicks says the law involving contractors has some gray areas when it comes to paying in advance for work. He says the Attorney General’s Office is proposing a change that would strengthen it. “The contractor would have to file with the state a surety bond of $75,000. And so, if a consumer believes that they have been damaged under that contract — whether it is a fraud or breech of contract — the can recover costs from that bond,” Hicks says.

If you have a complaint you can contact the Consumer Protection Division through the Attorney General’s website, by email or by phone.  You can email at: consumer@ag.iowa.gov, or call 515-281-5926. Outside the Des Moines area, call toll-free: 888-777-4590.

 

Share this:

  • Facebook
  • Twitter

Filed Under: Crime / Courts, News

Featured Stories

Governor ends public airing of state agency budget requests

Former Manchester hospital CEO given suspended 10-year sentence

After 70 years, southwest Iowa woman files final ‘Up a Country Lane’ column

Sioux City residents can once again own pit bulls

Meth use in Iowa surges; all-time high number seek treatment

TwitterFacebook
Tweets by RadioIowa

Iowa State’s Campbell agrees to contract extension

Epenesa and Duncan honored by B1G

Iowa’s Nunge sidelined by knee injury

State board proposes changes for sports eligibility, creation of summer dead period

Iowa’s Epenesa honored by B1G

More Sports

eNews and Updates

Enter your email address:

Delivered by FeedBurner

Archives

Copyright © 2019 · Learfield News & Ag, LLC