There’s a new “money back guarantee” for Iowans who get their drivers license at a couple of eastern Iowa offices — and the program may soon expand statewide. Department of Transportation spokeswoman Dena Grey-Fisher says customers of drivers license stations in Burlington and Davenport will be the first beneficiaries of the new policy. Customers will be able to get a refund if they’re made to wait more than half an hour for service, or if they find a typo on their drivers license. Grey-Fisher says the refund policy for bad service starts Saturday, and refunds might be as much as 16-dollars.Grey-Fisher says the policy was ordered by Governor Vilsack as part of an effort to make state government “consumer-friendly.”Grey-Fisher doesn’t expect D-O-T workers will be handing out many refunds.
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